2018 Pulse Check Survey

National Managers' Community 2018 Pulse Check Survey

The Pulse Check Survey was designed to gather insight into the relationships between managers and senior leaders in the public service. The National Managers’ Community (NMC) is fulfilling its mandate by promoting the needs and interests of managers to senior leaders; acting as a vehicle for two-way communication.

Highlights and Key Findings:

  • Over 4,000 respondents
  • Representing 67 departments and agencies across Canada
  • Between the NMC 2016 and 2018 surveys, there was an increase in respondents in the regions and in departments and agencies.

Managers who identify as Francophone and who work in the Atlantic region tend to be more positive or in agreement with statements about their relationship with senior management and mental health and well-being.

Just over half (51%) of the 2018 NMC survey respondents reported they receive useful feedback from their immediate supervisor on their job performance –this figure is down 17 points from the 2016 NMC survey.

Seven out of 10 managers (71%) reported they would hire their boss and just over half (55%) have confidence in senior management.

Only 15% of regional managers (excluding the NCR) said senior management from headquarters always/often understands and addresses the needs of regional staff, while 38% reported it occurs sometimes and 37% reported it rarely/never occurs.

Fourteen percent (14%) of managers indicated they had experienced harassment from senior management in the last 12 months and 42% reported that senior management always/often models behaviours that support mental health and well-being in their organization.

Managers reported that the top two challenges impacting their ability to undertake their jobs were workload (64%) and supporting their employees (57%).

 Download the NMC Mandate Pulse Check Survey, 2018

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